Sometimes, we are setting up our bot's hover height normally from a Viewer, but when logging them in with SmartBots - hover height remains to be incorrect.
If you're experiencing this, most likely you've configured your bot's hover height using Viewers hover adjuster. If this is a case, please remember:
Hover adjuster is a built-in Viewer function and only works with that specific viewer (like built-in AOs)
In-order to setup your bot's hover height correctly:
- Login to your bot using any 3D Viewer
- Right-click on your avatar
- Go to Appereance -> Edit shape
Now you're in correct spot to edit hover height. Click on body tab and scroll down to the last slider. 
If the following solution did not work for you, please submit a ticket